Summer Customer Experience Intern - CEO Amman
This internship is offered through the Columbia Experience Overseas (CEO) program. To learn more about CEO, go to http://www.careereducation.columbia.edu/findajob/cce-internship/ceo. All CEO 2017 internships will be posted on LionSHARE during the Fall 2016 semester and January 2017 on a rolling basis. To find CEO internship postings, search under the Internships tab on LionSHARE, and use the “Label” function. You may apply to up to eight (8) positions of interest across all CEO locations (Amman, Beijing, Hong Kong, London, Mumbai, Shanghai, Seoul, and Singapore). Having your resume and cover letter reviewed by a CCE counselor is strongly recommended before applying. Quick Questions is scheduled at CCE M-F 1pm – 4pm. Visit www.careereducation.columbia.edu/calendar to see the schedule of CCE Summer Internship Programs information sessions where you can learn more about the CEO program. 1
There are at least two required components to all CEO
position applications and potentially more as requested by each employer as
outlined below :
The following documents must be submitted through LionSHARE for each position
of interest:
- Resume
- Transcript (This is your spring course schedule which you should access by logging onto Student Services Online, clicking on “My Schedule” and copying and pasting your Spring 2017 course schedule into a Microsoft Word Document. The schedule should show your full name, your school, your Spring 2017 Courses, and your enrollment status.)
- Cover Letter (if required, click Apply Now and check for required documents)
- Other materials (ex: Writing Sample, etc. if required, click Apply Now and check for required documents)
The CEO program runs June 12- August 4, 2017. Submit your completed applications via LionSHARE by Sunday, February 12, 2017. Submit your completed applications via LionSHARE by Sunday, February 12, 2017.
Position DescriptionThis role is primarily responsible for identifying, developing, and measuring customer service, creating touch point assessment menu, conducting analysis of primary research, tackling red flag cases and designing mystery shopping programs and and preparing related reports.
Qualifications:
Pursuing a Bachelor's degree in Business Administration or any relevant field
Additional Skills (A plus but not required):
Database experience
Experience with Resources Planning & Management Tools
English Language Fluency
Experience with Follow up & Tracking Tools
Experience with Job Analysis Tools
Experience with Job Evaluation Tools
Knowledge of relevant Central Bank Regulations
Knowledge of relevant Commercial Law sections
MS Excel
Statistical Reporting
Knowledge of Arabic a plus but not required!