Spring Customer Success Intern- SIP

Job Description:

This internship is offered through the Startup Internship Program (SIP). This is a CCE Sponsored Internship Program in which interns participate in professional development programming alongside their internship. This includes attending a Pre-program training, Mid-semester dinner, and end-of-program Reflection session as well as completion of a reflection project. These elements will support success in the internship experience itself, help students learn more about the related industry or type of work, as well as help students prepare for and plan next steps after the experience. Positions in this program offer a $600 stipend for the spring semester internship. To learn more about the SIP, go to https://www.careereducation.columbia.edu/programs/startup-internship-program

Application Instructions:

This position is part of the SIP program. All 2018 spring internships will be posted on LionSHARE during the Fall 2017 semester on a rolling basis beginning in late September. (Search for the label "SIP" under the “Labels” field in LionShare to view all program positions.) You may apply to up to three (3) positions of interest in the SIP program. You must be in good academic and judicial standing with Columbia University to be eligible to participate in the program.

There are at least two required components to all SIP position applications and potentially more as requested by each employer. The following documents must be submitted through LionSHARE for each position of interest:

1. Resume
2. Transcript (This is your Fall 2017 course schedule which you should access by logging onto Student Services Online, clicking on “My Schedule” and copying and pasting your Fall 2017 course schedule into a Microsoft Word Document. The schedule should show your full name, your school, your Fall 2017 Courses, and your enrollment status.)
3. Cover Letter (if required - click Apply Now and check for required documents)
4. Other materials (ex: Writing Sample, etc. if required - click Apply Now and check for required documents)

SIP Internships run from January 22^nd – April 13^th. Submit your completed applications via LionSHARE by Sunday, October 29, 2017.

Position Description:

SevenRooms is a hospitality tech startup based in Chelsea building the latest and greatest software for restaurants, nightclubs and hotels! We're looking for a talented and driven Customer Success Intern to join us this spring.

There’s no coffee fetching or errand running here. You’ll work directly with our customer success team to provide first-rate service to our clients and support various initiatives.

Responsibilities:
- Supporting the customer success team in fielding requests from clients and partners
- Help build systems and processes for internal and external communication
- Assist in updating database and gathering account information
- Develop email campaigns
- Help with new product launches
- Aid in creating and maintaining initiatives that will support current and new clients
- Support managers in preparing documents including reports, decks, presentations, etc.
- Additional ad-hoc tasks as necessary

Qualifications:
- Upperclassmen only (Seniors preferred)
- Hospitality, communications and business majors preferred (but not required)
- Must have a proactive, solution-driven attitude
- Proficient in Microsoft Office and experience working with G Suite (Google Docs, Sheets, etc.)
- NYC-savvy with a passion for helping high-profile hospitality clients
- Love of hospitality tech space
- Excellent written and verbal communication skills
- Previous customer success experience a plus (but not required)
- Salesforce experience a plus

Internship Details:
- Opportunity for renewal for Summer
- Ability to work a minimum 10-16 hours per week from our office in Chelsea
- Monthly stipend;
- Opportunity for full-time employment following the duration of the internship